Travel, transport & logistics
Round-the-clock operations, with disruption built into the plan.
Travel and logistics operations never close, run across sites and time zones, and treat disruption as a recurring event rather than an exception. The plan has to survive a bad week without being rebuilt from scratch.
All industriesWhat makes it hard
The pressures this operation runs under.
- Coverage
There is no quiet hour
A 24/7 operation has no natural reset point. Night, weekend and holiday cover has to be distributed fairly or the same people absorb it until they leave.
- Geography
Many sites, many time zones
Capacity sits in different places with different working rules, and planning each site alone misses the cover the network could have given itself.
- Disruption
One event, several days
Weather, a network failure or a customs delay drives days of elevated contact, and the published roster stops matching reality almost immediately.
- Compliance
Rest and fatigue rules
Working-time, rest and fatigue constraints are hard limits, and a roster that breaches them is not a trade-off worth making for coverage.
How we help
Consulting, analytics and software — on the same problem.
We work across all three, so the recommendation and the tool that delivers it don't come from two different conversations.
- Consulting
Plan the network, not the site
We model capacity across sites and time zones as one operation, and agree the escalation path for a disruption before you are in one.
- Analytics
A view across the network
Coverage, adherence and cost compared across sites on consistent definitions, so a local fix is not quietly creating a problem somewhere else.
- Software & AI
Re-plan without starting over
WFMPro holds rest and fairness rules inside the optimizer, and re-plans the affected days when disruption hits rather than rebuilding the whole roster.
In the platform
The parts of WFMPro that matter most here.
WFMPro is our workforce management platform. These are the areas this kind of operation leans on first.
- Workforce planning & headcount
- Scheduling & optimization
- Real-time & agentic operations
- Agent experience & engagement
We describe these sectors because they are where our team has run and advised on operations. We don't publish client names or results without permission.
What stays the same
The sector changes. The method doesn't.
We start by measuring how time, people and processes perform today, find what is actually driving the gap, and put the fix in place with your team. Sector experience shapes the questions we ask — it never replaces looking at your numbers.
- 01
Measure
Establish clear baselines for how time, people, and processes perform today.
- 02
Analyze
Uncover the root causes behind missed targets, wasted effort, and rising cost.
- 03
Improve
Implement practical solutions — process, people, and technology — with your team.
- 04
Scale
Embed the improvements across the organization so the gains last.
Other industries
We work across these too.
Tell us how your operation runs.
We'll tell you where the time is going and what we'd do about it — against your own numbers, not a sector average.